Flower Returns and Refunds Policy in Belvedere

Our Commitment: Fresh Flowers, Guaranteed in Belvedere

At Belvedere Flowers, we take pride in delivering the very best, freshest blooms to every doorstep and business in Belvedere and surrounding areas. As a trusted local florist, our promise is that each bouquet leaves our shop at peak freshness, perfectly arranged and full of life. We understand your flowers are often sent to express meaningful emotions, which is why your satisfaction is at the heart of everything we do.

Damaged-on-Arrival Policy

We take exceptional care in packaging and delivering your floral arrangements, but in the rare event that your flowers arrive damaged, wilted, or not as described, we are here to put things right. Please inspect your flowers upon arrival. Should you notice any issues relating to quality or damage, simply contact us within 24 hours of delivery. We kindly ask you to retain the arrangement and its packaging until we’ve assisted you further, as photographic evidence may be requested to help us understand the problem and speed up resolution.

Freshness Window

Belvedere Flowers guarantees our bouquets will remain fresh and beautiful for a minimum of 5 days from the date of delivery, provided our care instructions are followed. If your flowers fade prematurely, please let us know as soon as possible, ideally within this 5-day freshness window, so we can address any concerns. Our confidence in our fresh flowers guarantee means you can trust us to deliver only the highest quality stems, every time.

Refund and Replacement Options

Should you receive flowers that do not meet our high standards for freshness or arrive in less-than-perfect condition, you may be eligible for a full or partial refund, or a replacement bouquet, depending on the nature of the issue. Our team will discuss options with you based on your specific circumstances and preferences. We aim to resolve all concerns within 2 business days so you can enjoy your flowers worry-free. Please note that we reserve the right to request a photo of the arrangement or collection of the flowers if a refund or replacement is provided.

How to Raise a Complaint

Your happiness is our priority. If something about your order or experience isn’t right, we encourage you to raise a complaint promptly. Our complaints process is simple and straightforward. Contact our customer service team with the details of your order and the nature of your concern. We promise to listen carefully, investigate thoroughly, and respond quickly with a fair resolution. We value every customer and feedback, seeing complaints as an opportunity to improve our service for all.

Why Choose Belvedere Flowers?

As your local Belvedere florist, we serve both households and businesses with dedication and care. When you choose Belvedere Flowers, you are supporting a florist rooted in the community, focused on exceptional quality and personal service. With our fresh flowers guarantee and clear returns, refunds & complaints policy, you can rest assured your order is in good hands.

Thank you for trusting Belvedere Flowers. We look forward to serving your floral needs with reliability and heart.