Belvedere Flowers E-Commerce: Delivery Terms & Customer Agreement

Belvedere Flowers Online Terms & Conditions

Overview

Welcome to the Terms & Conditions for Belvedere Flowers, the trusted online flower delivery service for Belvedere and the surrounding areas. By placing an order through our website, you agree to the terms set out below, which govern the relationship between you (the customer) and Belvedere Flowers. Please read these terms carefully before making a purchase.

These Terms & Conditions apply to all flower deliveries arranged through our online platform and are designed to ensure a clear, fair, and satisfying experience for all our customers. Throughout these terms, "Belvedere Flowers", "we", "our" or "us" refers to the business operating this website and providing the floral delivery service. "You", "your" or "customer" refers to any person placing an order via our online platform.

Service Areas

Belvedere Flowers is proud to offer online flower delivery services to customers located in Belvedere and its surrounding areas. All terms outlined in this document are applicable to all customers within these locations for orders placed through our online shop.

Order Process

1. Product Selection: To place an order, browse our online catalogue and select your desired floral arrangements or products. Product descriptions, images, and prices are provided to assist in your selection. Please note that flowers are natural products, and some variation in colour or appearance is normal.

2. Personalisation: Where available, you may personalise your order (for example, with a message card or special instructions). We will do our best to accommodate these requests wherever possible, but cannot always guarantee complete fulfilment of highly specific instructions due to seasonal availability or other factors.

3. Delivery Details: Complete all necessary delivery information, including recipient name, address, preferred delivery date, and contact information. Please double-check these details, as incorrect information may delay or prevent successful delivery and could incur additional charges.

4. Placing Your Order: After confirming your selections and delivery details, proceed to check-out. By submitting your order, you confirm that all provided details are correct and that you are authorised to use the chosen payment method.

5. Order Confirmation: Once your order is placed, you will receive an online confirmation message. You will also receive an email acknowledging acceptance of your order, which forms the contract between you and Belvedere Flowers. We reserve the right to refuse or cancel any order prior to delivery for reasons such as suspected fraud, payment failure, unavailability of products, or incomplete information.

Payments

1. Accepted Payment Methods: We accept major credit and debit cards, as well as any additional payment options specified at checkout. All payments are processed securely through our chosen payment provider. We do not retain payment card details after order completion.

2. Pricing: All prices listed on our website are shown in British Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges, if applicable, are clearly displayed before you complete your purchase.

3. Payment Terms: Full payment must be received at the time you place your order. No order will be prepared or dispatched until we have received cleared payment in full.

4. Pricing Errors: Should a product be listed at the incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or payment has been received. Any such payments will be refunded promptly.

Delivery Policy

1. Delivery Areas: We deliver flowers within Belvedere and the neighbouring locations as indicated on our website. If you request delivery outside of our stated delivery zones, we may not be able to fulfil your order, and your payment will be refunded.

2. Delivery Dates: While we strive to meet all requested delivery dates and times, delivery completion may vary due to factors outside our control (such as severe weather, traffic conditions, or access issues). We will communicate promptly regarding any anticipated delays.

3. Delivery Attempts: If the recipient is not available at the delivery address at the agreed time, we will follow your provided instructions (where possible) or leave the order with a neighbour or in a safe place. If we are unable to deliver, we will contact you to arrange an alternative solution. Re-delivery may incur additional charges.

4. Delivery Confirmation: For your peace of mind, we aim to confirm delivery by email or SMS. In the event of non-delivery, please contact us as soon as possible so we may investigate and resolve the matter.

Cancellations & Amendments

1. Cancellation Policy: You may cancel your order and receive a full refund if you provide notice at least 24 hours prior to the scheduled delivery date. Cancellations made with less than 24 hours’ notice may not be eligible for a full refund as preparation of your order may already have commenced or perishable goods may have been allocated.

2. How to Cancel: Any requests for cancellation or amendment should be submitted through our website via your order history or by contacting our customer service team during office hours. Please reference your order number to ensure a swift process. Refunds (where applicable) will be processed using the original payment method.

3. Amendments: Should you wish to amend your order details (such as delivery address or message) please contact us as soon as possible. We will do our best to accommodate changes, but cannot guarantee amendments made with less than 24 hours’ notice.

Substitutions Policy

We take great pride in delivering arrangements that closely match your selected product. However, flowers are seasonal and some varieties may become unavailable at short notice. In the event a particular flower or colour is unavailable, we reserve the right to substitute with an appropriate alternative of equal or greater value, while maintaining the overall style and value of your order. Where possible, we will notify you of significant substitutions prior to dispatch. If a suitable substitute cannot be found, we will offer a full refund.

Returns & Complaints

1. Perishable Nature: Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. However, if you are dissatisfied with the quality or freshness of your delivery, please contact us within 24 hours of receipt, so that we may address your concerns promptly.

2. Faulty or Damaged Goods: In the unlikely event that your order is received damaged or does not match your specification, please provide photographic evidence and contact us immediately. We will offer to replace the defective goods or provide an appropriate refund.

3. Customer Service Resolution: We take customer feedback seriously and will endeavour to resolve any legitimate complaints swiftly and professionally. Please retain all products for inspection if requested.

Liability

1. Service Limitations: While we strive for complete customer satisfaction, our liability for any loss or damage arising from our goods or services is strictly limited to the purchase price paid for the order in question. We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits or goodwill, regardless of cause.

2. Circumstances Beyond Our Control: We are not liable for non-performance or delays caused by circumstances beyond our reasonable control, such as adverse weather, accidents, mechanical breakdown, strikes, or supply chain disruptions.

3. Customer Responsibility: It is your responsibility to ensure correct delivery details are provided and that someone is available to receive the delivery at the agreed time. We cannot accept liability for non-delivery due to incorrect or incomplete information, or for flowers damaged after successful delivery has been effected in accordance with your instructions.

Data Protection & Privacy

We are committed to protecting your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Your information is used solely to process orders, arrange deliveries, and provide customer service. Please refer to our separate Privacy Policy for further details on how we collect, store, and use your information.

Intellectual Property

All content featured on our website, including but not limited to images, product descriptions, logos, and branding, remains the intellectual property of Belvedere Flowers or our content suppliers. Unauthorised use, copying, or distribution is strictly prohibited without our prior written consent.

Governing Law

These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the English courts.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The most recent version will always be available on our website. Your continued use of our services after changes are published means you accept and are bound by the updated terms.

General

If any part of these Terms & Conditions is held by a court to be invalid, unenforceable, or illegal, the remaining provisions will continue in full force and effect. These Terms & Conditions do not affect your statutory rights as a consumer.

Contact Information

If you have any questions or concerns about these Terms & Conditions or our flower delivery services in Belvedere and the surrounding areas, please contact us through the options provided on our website. Our customer support team is here to assist you and ensure the best possible experience.